Return Policy
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Return & Refund Policy
Thank you for shopping with Pawlanee.com!
We want you (and your pets!) to be happy with your purchase. Please review our return and refund policy below.
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30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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Your item must be unused, unworn, and in its original packaging.
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You must provide a receipt or proof of purchase (order number).
Returns that do not meet these conditions may not be accepted.
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Non-Returnable Items
Certain types of items cannot be returned, such as:
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Perishable goods (e.g., food, treats)
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Hygiene-related items (e.g., grooming tools, pet beds once used)
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Custom or personalized products
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Gift cards or sale items
If you’re unsure whether your item can be returned, contact us before initiating a return.
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Return Process
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Once approved, we’ll provide return instructions, including the return address.
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You’ll need to cover the return shipping cost, unless the item arrived damaged or defective.
Note: Unauthorized returns or items sent back without prior approval will not be accepted.
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Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Refund times may vary depending on your bank or payment provider.
If your refund hasn’t appeared after 10 business days, please contact your bank before reaching out to us.
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Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Pawlane.customerservice@gmail.com with photos of the issue.
We’ll gladly send a replacement or issue a full refund — no return shipping needed in most cases.
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Exchanges
We currently do not offer direct exchanges.
If you wish to replace an item, please return the original for a refund and place a new order.
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Need Help?
If you have any questions about returns or refunds, contact us at:
📧 Pawlane.customerservice@gmail.com
🌐 Pawlanee.com